The cookie settings on this website are set to "allow all cookies" to give you the very best experience. Please click Accept Cookies to continue to use the site.
Artisan Alcove LTD: Terms and Conditions Agreement
Effective Date: 16.01.2024
Artisan Alcove LTD operates this website, and when the terms "we," "us," and "our" are used on the site, they refer to Artisan Alcove LTD. By accessing or utilizing any portion of the site, you are participating in our "Service" and agreeing to adhere to the terms and conditions outlined herein. These Terms of Service are applicable to all users of the site, regardless of their specific purposes for using it. Prior to using our website, it is essential to thoroughly read and understand these Terms of Service. If there is any disagreement with any part of the terms and conditions, it is advisable to refrain from accessing the website or utilizing any services. Additionally, any new features or tools integrated into the current store will be governed by these Terms of Service. Artisan Alcove LTD retains the right to update, modify, or substitute any part of these Terms of Service by posting updates or changes on the website. Regularly checking this page for updates is your responsibility. Continued use or access of the website after changes have been posted signifies acceptance of those changes.
Our Products:
1.1 Illustrative Images:
Product images are for illustrative purposes, and colors/finishes may vary.
Color representation is close but may differ due to browser or computer system variations.
1.2 Handmade Characteristics:
Handmade from reclaimed timber, our products may vary in size, texture, grain, etc.
Stains and dimensions in the description are approximate and may differ.
1.3 Product Descriptions:
Each product is sold per its description; we strive for accuracy, but details may not always reflect real-time changes.
We aim to keep the website updated, but information may vary at the time of order placement.
1.4 Custom-Made Products:
Custom-made items may take up to 21 days to deliver.
In case of manufacturing delays, we'll inform you, and bespoke items are generally non-refundable.
1.5 Packaging and Transport:
Products are packaged for safe transport; responsibility for packaging disposal lies with the buyer.
Online Store Terms:
2.1 Legal and Authorized Use:
Products must not be used for illegal or unauthorized purposes.
Service usage must comply with laws in your jurisdiction, including copyright laws.
2.2 Age Representation:
By accepting these Terms of Service, you confirm being of the age of majority in your state or province.
If you're the age of majority and grant consent, your minor dependents may use this site.
2.3 Prohibited Activities:
Transmission of worms, viruses, or any destructive code is strictly prohibited.
2.4 Consequences of Violation:
Breaching any Terms will lead to an immediate termination of your Services.
Acceptance of Privacy Policy:
Upon agreeing to this Agreement, you acknowledge and agree to adhere to the terms outlined in the Company's Privacy Policy. The Privacy Policy provides comprehensive information on the utilization of your personal data. In the event of any disagreement with the Privacy Policy terms, it is recommended to abstain from utilizing the Site.
General Conditions:
Right to Refuse Service:
We retain the authority to decline service to any individual at our discretion and for any reason.
4.2 Content Transmission:
Your content, excluding credit card information, may undergo unencrypted transfers, which may include transmissions over different networks and adaptations to meet technical requirements.
4.3 Encryption of Credit Card Information:
Credit card information is consistently encrypted during its transfer across networks to ensure security.
4.4 Restrictions on Use:
You are prohibited from reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service, its usage, or access without explicit written consent from us.
4.5 Headings for Convenience:
The headings employed in this agreement are for convenience purposes only and do not impose limitations or otherwise impact these Terms.
User Information and Account:
5.1 Accurate Information:
When using the site and services, you must provide accurate, current, and non-misleading information, which includes details like credit card and personal information.
5.2 Account Registration:
If applicable, account registration necessitates the creation of a confidential username and password.
5.3 Password Security:
You are responsible for ensuring the security of your password and agree not to share this information.
5.4 Unauthorized Access:
If unauthorized access is suspected, you must promptly notify the Company.
Products and Services:
We reserve the right, though not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. This may be exercised on a case-by-case basis.
Descriptions of products or product pricing are subject to change without notice. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.
Every effort has been made to accurately display the colors and images of our products on the store. However, we cannot guarantee that your computer monitor will accurately depict the color.
Some products or services may be exclusively available online through the website.
The quantities of any products or services we offer may be limited at our discretion.
These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Additionally, we do not warrant that any errors in the Service will be corrected.
Order Placement Guidelines:
Orders can be initiated by adhering to the outlined process on our website through a secure checkout method.
The successful placement of an order implies acceptance of the stipulated terms and conditions. The contractual agreement between you and Artisan Alcove LTD is considered complete upon the dispatch of the ordered products. In the rare event that we cannot fulfill your order, prompt notification will be provided.
Changes to orders post-placement but prior to dispatch may be allowed at the discretion of Artisan Alcove LTD, contingent upon communication with us before dispatch.
Upon order placement and successful payment, a confirmation email will be sent, outlining the order details and approximate delivery timelines.
Once dispatched, an additional email from our Couriers will provide delivery information.
Refund Policy:
8.1 Faulty/Damaged Items:
You are entitled to return an item within 14 days from the delivery date. While we uphold stringent standards for the build quality of our products, we bear no responsibility for faults or defects arising within commercial/contract/catering environments. In the rare event of your item(s) arriving damaged, we will not charge you for collection. Please inform us immediately after delivery and follow the outlined procedure:
Notify us within 2 working days from receiving the order. Attach relevant pictures and provide a brief explanation of the issue, as per our Returns Policy. We aim to process the request and respond within 3 business days. Depending on the outcome, we may inspect or collect the goods on an agreed date at the original shipping address. Once confirmed as faulty, we may, at our discretion:
Issue a credit note.
Provide a discount.
Offer a full or partial refund.
Replace the Goods or specific parts. In the rare event of your item(s) arriving damaged, we will not charge you for collection. Please inform us immediately after delivery and follow the outlined procedure:
Notify us within 2 working days from receiving the order.
Attach relevant pictures and provide a brief explanation of the issue, as per our Returns Policy.
We aim to process the request and respond within 3 business days.
Depending on the outcome, we may inspect or collect the goods on an agreed date at the original shipping address. Once confirmed as faulty, we may, at our discretion:
Issue a credit note.
Provide a discount.
Offer a full or partial refund.
Replace the Goods or specific parts.
8.2 Bespoke Orders:
Returns for bespoke orders will not be accepted under any circumstances.
International Orders Returns:
European customers can conveniently return items to addresses in Belgium and Portugal. This streamlines the return process and enhances efficiency.
Refunds:
Refunds will be credited to the same bank account used for the purchase within 14 business days of the refund date.
Packaging:
For a seamless return process, please return products in their original packaging. This ensures product protection during transit and helps maintain product quality. Returns without original packaging cannot be accepted.
We appreciate your cooperation with our return policy, which allows us to provide the best service and quality to all our customers. For any questions or further assistance, feel free to contact us. Thank you for choosing our products; we look forward to assisting you!
Rectification of Errors and Updates:
On occasions, there may be instances of typographical errors, inaccuracies, or omissions in the information presented on our site or within the Service. These could pertain to product descriptions, pricing details, promotions, offers, shipping charges for products, transit times, and product availability. It is within our discretion to rectify any such errors, inaccuracies, or omissions. We reserve the right to modify or update information, as well as cancel orders if any details in the Service or on associated websites are found to be inaccurate, without prior notice, even after order submission.
We commit to no mandatory obligation to routinely update, amend, or clarify information in the Service or on associated websites, including pricing details, unless mandated by applicable law. The absence of a specified update or refresh date within the Service or on related websites should not be construed to imply that all information has been modified or updated.
Unauthorized Usage Restrictions:
Beyond the limitations specified in the Terms of Service, your engagement with the site or its content is restricted in the following ways:
Usage for any illegal activities is strictly prohibited.
You may not encourage or involve others in any unlawful actions.
Usage that contravenes international, federal, provincial, or state regulations, rules, laws, or local ordinances is forbidden.
Actions that infringe upon our intellectual property rights or those of others are not allowed.
Engaging in any form of discrimination, harassment, abuse, insult, harm, defamation, or intimidation based on various factors is strictly prohibited.
Submission of misleading or false information is not permitted.
Uploading or transmitting viruses or any malicious code that may impact the functionality of the Service or related websites is forbidden.
Unauthorized collection or tracking of personal information of others is strictly prohibited.
Engaging in spam, phishing, pharming, pretexting, spidering, crawling, or scraping is not allowed.
Usage for any obscene or immoral purposes is strictly prohibited.
Actions that interfere with or bypass the security features of the Service, related websites, or the Internet are strictly forbidden.
Intellectual Property Rights:
11.1 Ownership and Protection:
The website, along with its entire contents, features, and functionalities, is the proprietary and protected property of the Company, its licensors, or other material providers. These elements are safeguarded by the laws governing United Kingdom and international intellectual property rights, including but not limited to copyright, trademark, patent, and trade secret laws.
11.2 Permitted Usage:
These Terms grant you the right to use the website strictly for your personal, non-commercial purposes. However, you are expressly prohibited from engaging in activities such as reproduction, distribution, modification, creation of derivative works, public display, public performance, republication, download, storage, or transmission of any material on the website. The limited exceptions to this prohibition include:
Your computer may temporarily store copies of materials in RAM as incidental to accessing and viewing them.
Your web browser may automatically cache files for display enhancement purposes.
You are permitted to print or download a single copy of a reasonable number of website pages for your personal, non-commercial use, with no further reproduction, publication, or distribution allowed.
Terms of sale:
These Terms and Conditions of Sale ("Terms") are applicable to all transactions conducted via https://artisanalcove.com/, the online platform managed by Artisan Alcove LTD, a company incorporated in England and Wales, and having its registered office at Bartle House, Oxford Court, Manchester, M2 3WQ. Your engagement in any purchase through the website signifies your acceptance and agreement to abide by these Terms.
12.1 Products and Pricing:
When purchasing an item, you acknowledge that:
a) It is your responsibility to thoroughly read the complete item listing before committing to buy;
b) A legally binding contract for the purchase of an item is formed when you commit to buy and complete the checkout payment process;
c) All products featured on the Website are subject to availability, and we retain the right to modify product offerings and prices without prior notice;
d) Prices are stated in pounds sterling, inclusive of VAT (where applicable), and encompass delivery charges for most UK regions. International delivery excludes delivery charges, which will be added to the total order cost during the checkout process;
e) While we strive for accurate pricing on our Website, in the event of an error, we reserve the right to cancel the order and provide a full refund;
f) We reserve the right to change, discontinue, or limit our services, including features, with or without prior notice. Access to services may be permanently or temporarily terminated or suspended without notice and without liability for any reason, or for no reason.
12.2 Order Processing and Payment:
a) To initiate an order, you must follow the instructions on the Website and furnish all necessary information;
b) Upon placing an order, you will receive an email confirmation detailing your order. This email serves as acknowledgment of receipt and not acceptance of your order;
c) Your order will be accepted, and a contract formed between you and us upon dispatch of your order;
d) Payment must be made at the time of order placement.
12.3 Delivery:
a) Delivery times may vary based on the product and delivery address. We make every effort to ensure your order is delivered within the estimated times provided on the Website;
b) Delivery will be made to the address provided during the checkout process. It is your responsibility to ensure the accuracy and currency of the delivery address;
c) If you are unavailable to receive the delivery, a delivery note will be left with instructions on rearranging delivery or collecting the product(s) from a local depot;
d) In the case of an incorrect or incomplete address, or if delivery is unsuccessful, you may be invoiced for a second delivery attempt.
Shipping Policy:
Our shipping policy at Artisan Alcove LTD ensures a seamless and reliable delivery experience for our valued customers. Please review the details below for a comprehensive understanding of our shipping procedures.
13.1 General Information:
a) We strive to dispatch in-stock orders within 3 working days, accompanied by tracking information sent via email.
b) Delivery is considered complete upon the physical receipt of goods. While we aim to adhere to our standard delivery window, external factors beyond our control may impact delivery times.
c) Third-party courier companies handle the delivery process, and we are not liable for delays. Unforeseen circumstances, such as road closures or parking restrictions, may affect the delivery vehicle's access to the destination.
13.2 Missed Deliveries:
a) In the event of a missed delivery, we reserve the right to invoice for the wasted delivery cost should you request a redelivery.
13.3 UK Shipments:
a) Free shipping is offered to UK mainland addresses for all purchased items, with some exceptions for specific areas listed below.
b) Customers in Northern Ireland enjoy free delivery on furniture items, while home accessory items may incur a separate quote.
c) Order and shipment confirmation emails will be sent, and tracking details can be accessed through your account page.
d) Furniture items are delivered with tracking information, but home accessories may not always have tracking info available.
Delivery Time for Specialized Items:
a) Certain large items may require specialized two-man service, extending delivery times to 14 days due to additional logistics considerations.
13.5 Excluded UK Delivery Areas:
The free UK delivery policy does not apply to the following areas:
Inverness (IV)
Kilmarnock (KA)
Kirkcaldy (KY)
Kirkwall (KW)
Lerwick (ZE)
Outer Hebrides (HS)
Paisley (PA)
Perth (PH)
Aberdeen (AB)
Dundee (DD)
Dumfries and Galloway (DG)
Falkirk (FK)
Isle of Wight (PO30-PO41)
13.6 Germany Shipments:
a) Items purchased from our German page qualify for free shipping from a German warehouse. Furniture from our UK shop may incur a separate delivery/customs fee.
13.7 International Shipments:
We offer international shipping for our furniture range to select European countries from our UK warehouse.
Delivery Duty Paid (DDP) merchandise ensures that the product's price includes all charges, including delivery and custom duties.
International shipping is handled through DPD or DHL, with all orders tracked and customers receiving a tracking link for order localization.
Termination:
You have the authority to conclude this Agreement at your discretion by discontinuing the use of the Site and Services and settling any outstanding dues. The Company retains the right to suspend or terminate your access without prior notice in cases of non-compliance, unauthorized use, or non-payment.
14.2 Service Orders:
Certain Services, exclusively accessible online and subject to limited registration slots, may undergo modifications in quantities, descriptions, pricing, and availability without prior notice.
The Company holds the discretion to refuse or limit orders, including restrictions on quantities per person or household. Any alterations or cancellations to orders will be communicated through provided contact details.
Your compliance with this Agreement is imperative for a seamless experience with the Company's Site and Services.
Limitation of Liability and Remedies:
15.1 User Satisfaction and Remedies:
If you find the Site or Services unsatisfactory, your only recourse is to discontinue their use.
This limitation on damages is a foundational aspect of the Agreement, and the provision of the Site or Services at this rate is contingent upon such restrictions.
15.2. Liability Scope:
The Company, along with its affiliates, managers, members, directors, officers, employees, contractors, agents, successors, and/or assigns, shall not be responsible for any incidental, special, punitive, consequential, or other indirect damages.
This includes lost profits, revenues, or data, irrespective of the legal theory, even if the Company was aware of the potential for such liability.
In no event shall the total liability exceed the amount paid by you to the Company for accessing or using the Site or purchasing Services.
15.3 Legal Jurisdictions:
Certain jurisdictions may not allow the exclusion of implied warranties or consequential or incidental damages, making some exclusions inapplicable.
In such states, the liability of the Company or its affiliates shall be limited to the maximum extent allowed by law.
The aggregate liability of the Company, its affiliates, and respective managers, members, directors, officers, employees, contractors, agents, successors, and/or assigns, shall not exceed GBP100.
You acknowledge that the disclaimers and limitations outlined in this Agreement are reasonable and necessary for the provision of the Site and Services.
15.4 Waiver of Unknown Claims:
By accessing the Site and Services, you recognize the potential waiver of rights related to presently unknown or unsuspected claims.
This comprehensive limitation of liability and remedies is designed to ensure user comprehension, acknowledging the balance between user expectations and the inherent uncertainties of online services. The Company underscores the reasonableness of these disclaimers and limitations to foster a transparent and equitable user experience.
Indemnification:
You commit to indemnify, shield, and absolve Off the Artisan Alcove LTD, along with our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees. This applies to claims made by any third party due to or arising from your violation of these Terms of Service or the documents integrated by reference, or your infringement of any law or the rights of a third party.
Force Majeure and Unforeseeable Events Policy:
17.1 Definition and Scope of Force Majeure:
In situations where the Company faces challenges in delivering the Site or Services or encounters delays in fulfilling its obligations under this Agreement due to circumstances beyond reasonable control, the Force Majeure provision is invoked.
17.2 Extensive Range of Unforeseeable Events:
Force Majeure events encompass a diverse array of unforeseeable circumstances that may hinder the Company's ability to provide the Site or Services, including, but not limited to:
Acts of war.
Natural events like earthquakes or floods.
Embargoes restricting commerce and e-commerce.
Riots or acts of sabotage.
Labor shortages or disputes.
Changes in government codes, ordinances, laws, rules, regulations, or restrictions.
Failures of the Internet infrastructure.
Terrorist acts disrupting normal operations.
Failures of data, products, or services controlled by third parties, including providers of communications or network services.
Utility power failures affecting operational continuity.
17.3 Company's Non-Responsibility Clarification:
It is essential to underline that the Company bears no responsibility for situations where the provision of the Site or Services is affected by Force Majeure events. The unpredictable nature of these events lies beyond the Company's reasonable control, absolving it from liability for resulting failures or delays.
Governing Law:
The laws of the United Kingdom will govern the interpretation and application of these Terms of Service and any distinct agreements through which we deliver Services to you.
Modifications to Terms of Service:
Periodically review the latest version of the Terms of Service available on this page.
We retain the exclusive right, at our discretion, to revise, modify, or substitute any section of these Terms of Service by publishing updates and alterations on our website. Regularly check our website for revisions. Your ongoing use or access to our website or the Service subsequent to the publication of any amendments to these Terms of Service implies your acknowledgment of those revisions.
Entire Agreement:
The non-exercise or non-enforcement by us of any right or provision stated in these Terms of Service does not imply a waiver of that right or provision.
This set of Terms of Service, along with any policies or operational regulations published by us on this site or pertaining to The Service, establishes the complete agreement and comprehension between you and us, directing your utilization of the Service. It overrides any previous or concurrent agreements, communications, and proposals, whether spoken or written, between you and us, encompassing, but not restricted to, any earlier versions of the Terms of Service.
Contact Information:
For any questions, complaints, and queries or to report any violations, contact us at contact@artisanalcove.com.
Updated on: 14.02.2024
Join Our Mailing List
Sign up for exclusive updates, new arrivals & insider only discounts
